Return & Refund Policy (Internationally Compliant: AU, US, UK & CA)

Last updated: 04/12/2025

At Mirsando, we want you to be fully satisfied with your purchase.
This policy explains your rights and our procedures for returns, refunds and exchanges, in compliance with the consumer protection rules applicable in Australia, the United States, the United Kingdom, and Canada.

1. Standard Return Window

We offer a 30-day return period, starting from the day you receive your order.

To request a return, please contact us at support@mirsando.com before sending any items back.
Returns that are shipped without prior approval cannot be accepted.

2. Eligibility for Returns

To qualify for a return:

The item must be in the same condition as when received
(unworn, unused, unwashed, with all original tags).
The item must be returned in its original packaging.
Proof of purchase (receipt/order number) is required.

If your return is approved, we will provide you with:

Instructions on how and where to send your package.
A return shipping label is included inside your package for convenience.

Mirsando does not cover return shipping for change-of-mind returns, wrong size, or any other non-fault-related reasons.

3. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.
If your item is:

defective
damaged
or incorrect

We will evaluate the situation and arrange:

a replacement,
refund, or
other appropriate resolution

depending on your region’s consumer rights.

Note:
In Australia, the UK and Canada, customers are legally entitled to remedies for defective goods.
In the US, remedies depend on state-level regulations and our standard store policies.

4. Items That Cannot Be Returned

The following items are non-returnable, except where required by local consumer law:

Perishable goods (food, plants, flowers)
Custom or personalized items
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards
Sale items marked as “final sale”

If you're unsure whether your item qualifies, contact us before initiating a return.

5. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved:

Refunds are processed back to your original payment method.
Processing times may vary depending on your bank or payment provider.
Please allow up to 7 business days for the refund to appear in your account.

6. Country-Specific Legal Rights (Required Compliance)

Australia (ACL – Australian Consumer Law)

Consumers have automatic guarantees that cannot be limited by this policy.
You may be entitled to repair, replacement, or refund for faulty goods.

United Kingdom (Consumer Rights Act 2015)

You are entitled to a refund for faulty goods, and you have rights regarding returns for online purchases under the Consumer Contracts Regulations.

Canada (Provincial Consumer Protection Laws)

Most provinces provide refund/return rights for defective goods and require truthful, clear return policies.

United States (Federal & State Laws)

Return laws vary by state. Our 30-day policy applies unless state law provides additional rights.

Nothing in this policy limits your legal rights under applicable consumer law.

7. Contact Information

If you have questions about returns, refunds, or product issues:

Email: support@mirsando.com

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM

We are here to help and will respond as quickly as possible.