Shipping & Delivery
Every Mirsando order is prepared with care and sent with tracking. Shipping is free worldwide, on every order, with no minimum spend.
FreeWorldwide shipping
1–2 daysOrder handling
4–10 daysTypical transit time
TrackedEvery parcel
All times in business days (Monday to Friday).
Where we ship
We deliver to addresses all over the world. Shipping is always free.
| Destination |
Shipping cost |
Transit time |
| United Kingdom & Europe |
Free |
4–7 business days |
| North America (US & Canada) |
Free |
5–8 business days |
| Australia |
Free |
5–7 business days |
| Middle East |
Free |
6–10 business days |
| Rest of world |
Free |
Varies by destination |
Transit time starts once your order has been handed to the carrier, after 1–2 business days of handling. Delivery times are estimates and may vary with location, carrier capacity, customs and weather. For an estimate to a destination not listed, please contact us.
Order cut-off times
Orders placed before the cut-off time on a business day are processed that same day. Orders placed after the cut-off, at weekends or on public holidays are processed on the next business day.
| Region |
Cut-off time (Mon–Fri) |
| United Kingdom & Europe |
5:00 PM London time |
| United States & Canada |
5:00 PM Eastern Time (New York) |
| Australia |
5:00 PM ACST (GMT+9:30) |
| All other destinations |
5:00 PM London time |
Carriers
Your parcel is delivered by a trusted carrier in your region. This can be an international express service or your national postal carrier, such as Royal Mail, USPS, UPS, FedEx, Canada Post or Australia Post, or an equivalent service.
Tracking your order
As soon as your order ships, you will receive a confirmation email (or SMS where available) with your tracking details. Tracking can take a few hours to become active after the carrier scans your parcel. We recommend following your delivery so you can be home, or arrange for a neighbour to receive it.
If something goes wrong
-
Wrong or incomplete address: if a parcel cannot be delivered, we will contact you using the details given at checkout. If you ask us to send it again, additional shipping costs may apply.
-
Tracking says delivered, but nothing arrived: please check with the people you live with and your neighbours first, then contact us.
-
Delayed or lost parcel: if your order has not arrived a reasonable time after the estimated delivery date, contact us with your order number and tracking details. We will work with the carrier to find a solution.
Returns & exchanges
Not quite right? You have 30 days from the day you receive your order to request a return. See our Return & Refund Policy for the full details.